CANCELLATION/NO-SHOW/LAST MINUTE RESCHEDULE POLICY 

My goal is to provide quality remedial massage therapy to all patients in a timely manner. No-shows, late arrivals, and cancellations inconvenience not only therapists, but other patients as they miss the opportunity to be treated at their scheduled appointment time.

LATE POLICY:

I will do everything I can to ensure you receive your full treatment time. However, if you arrive late and I already have appointments immediately after, I may only be able to offer you your remaining time; However, I will retain the right to charge the full treatment fee.

I do recommend arriving 5-15 minutes before your appointment time in order to make the most of your massage, I have a relaxing and spacious waiting area.

CANCELLATION/NO-SHOWS/LAST MINUTE RESCHEDULE POLICY:

When you book your appointment, you are holding a space on my calendar that is no longer available to other patients. Your advanced notice will allow other patients to access that appointment time. If a cancellation or reschedule is necessary, it’s required that you notify me at least 12 hours in advance or provide as much notice as possible. Any changes are considered late when the appointment is modified less than 12 hours before the appointed time.

A no-show is when a patient misses an appointment without any notification. In either case, I will charge the patient the full amount of the missed appointment fee.

Any bookings with false or incorrect information are subject to be cancelled without further notice.

HOW CAN I CANCEL MY APPOINTMENT?

Via phone: If you need to cancel your appointment, please call or text me on 0405 486 699. I won't be able to answer you while I treat others so, please leave a detailed voicemail message or text message. I will process your cancellation as soon as possible and reply to confirm.

Via online: You can also cancel online when it’s 12 hours prior to your treatment. To access online cancellation, please check your booking confirmation email.

Via email: You can send an email me for any changes at becmartin.rmt.pilates@gmail.com